@ATThelp Conclusion

After playing phone tag with Delva, we finally connected. At first she didn’t seem to understand what the problem was, but after I explained the delays we had encountered with our upgrade to fiber, she said was able to offer a $50 credit. It took over a week after our installation to get through to someone who would actually do what had been promised, but it has now appeared on our account. And we did get our upgrade to fiber internet, which is working very well (and the installer was great). So that closes this chapter in our ATT story.

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