@ATThelp Conclusion

After playing phone tag with Delva, we finally connected. At first she didn’t seem to understand what the problem was, but after I explained the delays we had encountered with our upgrade to fiber, she said was able to offer a $50 credit. It took over a week after our installation to get through toContinue reading “@ATThelp Conclusion”

Phone tag with @ATTHelp

Before I continue my little rant at ATT, let me say that we did finally get our upgrade from DSL to fiber, and the technician who came out was very friendly and helpful. I have no complaints about him, though I did have a terrible experience the first time. And now I’m stuck in customerContinue reading “Phone tag with @ATTHelp”

ATT Run-Around Follow-Up, Part 1

This morning, I was contacted by Hernando on ATT’s Social Media team @ATThelp. He said he wanted to help with the issues I experienced yesterday, so I connected to chat with him (it took a couple of tries before I got to the right person). I had already been looking into whether I could changeContinue reading “ATT Run-Around Follow-Up, Part 1”

ATT Support Run-Around Yet Again

There’s nothing like a little ATT tech support to get your heart rate and your blood pressure up. Not the most enjoyable form of ‘exercise,’ but it still feels like a workout. Anyone who’s read this blog very long knows that this isn’t my first run-in with ATT, but it may be the worst customerContinue reading “ATT Support Run-Around Yet Again”

Solving Uverse Gateway Issues

One of my most popular technology posts has consistently been one I wrote about our ATT DSL modem back in the day before Uverse. We’ve been on that for a few years now, and I suspect many people have switched over, too, because traffic to that post has gone way down. It had a goodContinue reading “Solving Uverse Gateway Issues”

Fun with ATT Support

Since I know a few people follow my ongoing saga with ATT on this blog, I thought I’d chronicle the latest. Yesterday our U-verse phone service went out, though we still had internet service (the other day my wife was having poor internet service, so we rebooted the U-verse router and after awhile got bothContinue reading “Fun with ATT Support”

Going to the Dark Side, or How We Got Uverse

If you’ve followed the technology posts on this blog, you’ll know that I occasionally get a little miffed at ATT and their DSL service and Motorola modems. I’ve had my share of technical issues, which I’ve tried to chronicle in hopes that they can help others out, and judging from the number of hits IContinue reading “Going to the Dark Side, or How We Got Uverse”

ATT’s Strong-Arm Tactics

Today I was surprised to come home for lunch and find the following error message when I tried to browse online: Important Message                      NRCM Your Internet access, including any VoIP services that utilize your Internet connection, has been temporarily suspended. Please call us as soonContinue reading “ATT’s Strong-Arm Tactics”

ATT DSL Woes Resolved (for now ?)

When we came home from our Christmas travels, we had a little time on our hands and wanted to watch some Netflix streaming. Fortunately, we also had a couple of DVD’s to watch, since our DSL connection speeds had dropped to the point that Netflix wouldn’t load. I tested our connection using speedtest.net and got speedsContinue reading “ATT DSL Woes Resolved (for now ?)”

Motorola 3360 Follow-Up

Well, I had hoped I’d fixed my modem, and I did get it working, but it hasn’t stayed fixed very much in the past few days. I’ve had a couple more calls to ATT ‘tech support’–one guy was very helpful; though he didn’t solve my problem, he did have information that helped me live withContinue reading “Motorola 3360 Follow-Up”