Phone tag with @ATTHelp

Before I continue my little rant at ATT, let me say that we did finally get our upgrade from DSL to fiber, and the technician who came out was very friendly and helpful. I have no complaints about him, though I did have a terrible experience the first time. And now I’m stuck in customerContinue reading “Phone tag with @ATTHelp”

ATT Run-Around Follow-Up, Part 1

This morning, I was contacted by Hernando on ATT’s Social Media team @ATThelp. He said he wanted to help with the issues I experienced yesterday, so I connected to chat with him (it took a couple of tries before I got to the right person). I had already been looking into whether I could changeContinue reading “ATT Run-Around Follow-Up, Part 1”