After playing phone tag with Delva, we finally connected. At first she didn’t seem to understand what the problem was, but after I explained the delays we had encountered with our upgrade to fiber, she said was able to offer a $50 credit. It took over a week after our installation to get through toContinue reading “@ATThelp Conclusion”
Category Archives: Technology
Phone tag with @ATTHelp
Before I continue my little rant at ATT, let me say that we did finally get our upgrade from DSL to fiber, and the technician who came out was very friendly and helpful. I have no complaints about him, though I did have a terrible experience the first time. And now I’m stuck in customerContinue reading “Phone tag with @ATTHelp”
ATT Run-Around Follow-Up, Part 1
This morning, I was contacted by Hernando on ATT’s Social Media team @ATThelp. He said he wanted to help with the issues I experienced yesterday, so I connected to chat with him (it took a couple of tries before I got to the right person). I had already been looking into whether I could changeContinue reading “ATT Run-Around Follow-Up, Part 1”
ATT Support Run-Around Yet Again
There’s nothing like a little ATT tech support to get your heart rate and your blood pressure up. Not the most enjoyable form of ‘exercise,’ but it still feels like a workout. Anyone who’s read this blog very long knows that this isn’t my first run-in with ATT, but it may be the worst customerContinue reading “ATT Support Run-Around Yet Again”
Dealing with Spam on WordPress
For a while now, I’ve been using the WordPress desktop app instead of the web interface. Mostly that’s gone well, but one serious flaw is in handling spam comments. I still get many spam comments filtered out (thank you Akismet), but it’s easy to forget about them. This morning, I happened to check, and foundContinue reading “Dealing with Spam on WordPress”
Solving Uverse Gateway Issues
One of my most popular technology posts has consistently been one I wrote about our ATT DSL modem back in the day before Uverse. We’ve been on that for a few years now, and I suspect many people have switched over, too, because traffic to that post has gone way down. It had a goodContinue reading “Solving Uverse Gateway Issues”
Writing Digital Literature
My article “Crossing Genres in Digital Writing” is available at the Red Globe Press blog. They are my publisher for A Writer’s Craft. I decided to write on digital writing because it’s an area I’ve been exploring recently. One of the most fun classes I get to teach in The W’s low-residency MFA program inContinue reading “Writing Digital Literature”
Word Processors for Poets
Today’s my birthday, so my gift to you is a recommendation of free software. Poets get a bum rap for never having money (it’s true!), but that’s not why I’m recommending two free word processors today. And it’s not because poets are so anti-establishment we have to fight against Microsoft’s domination with alternatives to MSContinue reading “Word Processors for Poets”
My First Decade as Occasional Blogger
Recently, WordPress was kind enough to inform me that this month is my 10th aniversary of writing this blog. As I looked back, I noticed the very first first post was July 24, 2009. What a long, fun, and a little crazy trip it’s been. I started blogging mostly as a dare to myself. I’mContinue reading “My First Decade as Occasional Blogger”
Facebook, You’re Such a Nag
Or Why writers Should All Say No to Constant Content I don’t know about you, but I manage several groups and pages on Facebook, and one constant source of annoyance is the notifications that my readers haven’t heard from me in awhile. The only thing more annoying are the ones telling me a post isContinue reading “Facebook, You’re Such a Nag”
Kendall Dunkelberg 